This feature would provide the ability to view and export insights and data related to Help Desk performance, such as first response time, ticket closing times, and the number of tickets per user and per agent. If you vote for this feature, please comment on what specific information or metrics you would like to see included in the reports to help us prioritize the most valuable insights.

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Is this a feature you would like to see? Click the number button next to the feature name to cast your vote.