This feature would allow tickets to be assigned a priority level based on urgency. Priority could be set by either the user when submitting the ticket or by the agent upon reviewing it. Urgent tickets could have a distinct look and sound notification to ensure they stand out, helping agents respond promptly to critical issues.

If you vote for this feature, please add a note specifying who you think should set the priority—users, agents, or both.

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Is this a feature you would like to see? Click the number button next to the feature name to cast your vote.