Help Desk

Currently, agents only receive notifications and can read, respond to, and close tickets through the admin dashboard. This feature would extend full functionality to the mobile app, allowing agents to read, respond to, and close tickets directly from their mobile devices, providing more flexibility and quicker response times for agents on the go. --- Is this a feature you would like to see? Click the number button next to the feature name to cast your vote.

This feature would allow users to see which agent is assigned to each conversation when viewing the “All” tickets tab. This would improve oversight and make it easier to track who is responsible for handling specific tickets. --- Is this a feature you would like to see? Click the number button next to the feature name to cast your vote.